Your mobile phone is a very simple computing device and we were limited in terms of providing on-phone help. So we've made Nomad™ very simple to use! Nevertheless, you can Press Keypad 0 for Help about any screen. If you're having difficulties please check the Frequently Asked Questions (FAQ) page section for handy tips.
Our most commonly reported issue is not with Nomad™ but caused by your mobile phone settings. Nomad™ requires that your phone's Access Point Name (APN) configuration is set to a Internet APN and not just a WAP APN. Check with FileSaveUs
for general GPRS / APN settings or access these Mobile Phone Operator support services:
Or try these phone manufacturer sites:
. Blackberries also require their APN to be configured correctly in order to run Nomad. This site
Pinstack contains a lot of information about how
to configure your Blackberry and a full list of APNs can be found
here.
Common UK Blackberry APN settings are shown below:
Blackberry O2 Settings
Menu > Settings > Advanced Options > TCP
APN: mobile.o2.co.uk
Username: mobileweb
Password : password
Blackberry Vodafone Settings
Menu > Settings > Advanced Options > TCP
APN: internet
Username: web
Password : web
Blackberry Orange Settings
Menu > Settings > Advanced Options > TCP
APN: orangeinternet
Username: user
Password :pass
will guide you through all the components of Nomad™ and is specially formatted for printing. You should be able to fold the guide to a credit-card size. NOTE: If you don't have it already installed, you'll need to get the free Adobe Acrobat Reader to read the user guide.
Confused or still having a problem? Try calling your Mobile Phone Company Customer Support desk and tell them you need your APN configured for Internet access and not just WAP.
and Frequently Asked Questions sections can't help you, or you have found a problem, please send an email to us at Support@laborotech.com.
Please supply the following information:
Support
Your mobile phone is a very simple computing device and we were limited in terms of providing on-phone help. So we've made Nomad™ very simple to use! Nevertheless, you can Press Keypad 0 for Help about any screen. If you're having difficulties please check the Frequently Asked Questions (FAQ) page section for handy tips.
Our most commonly reported issue is not with Nomad™ but caused by your mobile phone settings. Nomad™ requires that your phone's Access Point Name (APN) configuration is set to a Internet APN and not just a WAP APN. Check with FileSaveUs
for general GPRS / APN settings or access these Mobile Phone Operator support services: Or try these phone manufacturer sites:
Blackberry Users
The current version of Nomad™ was not specifically designed to run on Blackberry (RIM) devices but like many Java based applications it can be run on any Java compatible Blackberry. For a full list of Java compatible devices check here. Blackberries also require their APN to be configured correctly in order to run Nomad. This site
Pinstack contains a lot of information about how
to configure your Blackberry and a full list of APNs can be found
here.Common UK Blackberry APN settings are shown below:
Blackberry O2 Settings
Menu > Settings > Advanced Options > TCP
APN: mobile.o2.co.uk
Username: mobileweb
Password : password
Blackberry Vodafone Settings
Menu > Settings > Advanced Options > TCP
APN: internet
Username: web
Password : web
Blackberry Orange Settings
Menu > Settings > Advanced Options > TCP
APN: orangeinternet
Username: user
Password :pass
On-line User Guide
The On-line User Guide will guide you through all the components of Nomad™ and is specially formatted for printing. You should be able to fold the guide to a credit-card size. NOTE: If you don't have it already installed, you'll need to get the free Adobe Acrobat Reader to read the user guide.Confused or still having a problem? Try calling your Mobile Phone Company Customer Support desk and tell them you need your APN configured for Internet access and not just WAP.
Contact Technical Support
If the On-line User Guide and Frequently Asked Questions sections can't help you, or you have found a problem, please send an email to us at Support@laborotech.com.
Please supply the following information:
- Subject: Your Location and your mobile telephone number
- Text Body:
- Your Service Provider: (e.g., O2, Vodafone, Orange, etc)
- Your Phone Type: (e.g., Nokia 6600, Sony Ericsson T610, etc)
- Your Nomad License Number (See Home-->About) - if available
- Your question and/or the problem